Roles & permissions
Three roles per workspace: Owner, Admin, Member. There can only be one Owner at a time. Here's exactly what each can do.
| Capability | Owner | Admin | Member |
|---|---|---|---|
| View sessions and replays | ✓ | ✓ | ✓ |
| View analytics dashboards | ✓ | ✓ | ✓ |
| View shared-with-me sessions | ✓ | ✓ | ✓ |
| Ask questions about your data | ✓ | ✓ | ✓ |
| AI-suggest a goal pattern | ✓ | ✓ | — |
| Add notes to sessions | ✓ | ✓ | ✓ |
| Create projects | ✓ | ✓ | — |
| Edit project settings | ✓ | ✓ | — |
| Delete projects | ✓ | ✓ | — |
| Share sessions externally | ✓ | ✓ | — |
| Invite members | ✓ | ✓ | — |
| Remove members | ✓ | ✓ | — |
| Change member roles | ✓ | — | — |
| Rename workspace | ✓ | — | — |
| Change plan | ✓ | — | — |
| Delete workspace | ✓ | — | — |
The AI allowance is shared
Any member can ask questions, and every question comes out of the one workspace monthly allowance— there is no per-person budget. Asking is a read, and Members can already read your analytics, so it is not gated by role. Suggesting a goal pattern is restricted to Owners and Admins because saving a goal changes project configuration.
Transferring ownership
The Owner can't leave the workspace or be removed by an Admin. To transfer ownership, contact support, we'll move the OWNER role over once both parties have confirmed. A self-service transfer is on the roadmap.
Enterprise plan note
Switching a workspace to the Enterprise plan is restricted to the global Replayful Owner role since Enterprise is contract-based. Self-serve customers can pick Free, Starter, Growth, or Agency from the in-app plan picker. See Upgrading plans.